Paul Wearmouth revolutionises customer service with his WOW Customer Service concept, proving exceptional service boosts sales and loyalty. He collaborates with industry giants to surpass competition, crafting "WOW Moments" for deeper customer engagement. With over 25 years in the field, his impactful keynotes and workshops transform customer interactions, driving business growth and ensuring continuous improvement.
About Paul Wearmouth
Paul Wearmouth is a revolutionary in the Customer Service world. He is the creator of WOW Customer Service and he knows that World Class Service inspires and motivates customers to want to Buy More, Spend More and Return More!
Paul has worked with market leaders such as Top Cashback, Property Mark, Sight Care and other industry leaders to help them deliver a level of service that their competition simply cannot reach. To Paul, Service = Sales! He works with audiences to help them define their customer service contributions and inspires them to take 5 star service to the WOW level!
WOW Customer Service creates more “Wonderful Opportunities to Win” more sales, more customers and more raving reviews of how great you are and how much you care! Paul is different because he shares HOW to do this by creating special “WOW Moments” with your customers and delivering more Excitement, Surprise, Love, Interest, Delight and a range of tailored moments that feed and fuel the buying and selling process.
To quantify the results of WOW Customer Service, Paul shares the heart-warming stories of some ordinary people who have delivered EXTRA-ordinary levels of service to their customers and every example that Paul shares is carefully laced with original content that shows how to deliver it! Increased NPS scoring, incredible reviews and higher sales conversion and uptake are just some of the results you can get from “WOWING” your customers!
With over 25 years of service experience, Paul has inspired individuals, organisations and brands to think differently about the service that they offer. To support your ongoing success, Paul shares his renowned “WOW 360”activities that challenges audiences and teams to create new ideas to drive your service experience to new heights across every touch point of your business, now and in the future to continually evolve your Customer Service Experience.
His high impact, flexible and tailored keynotes last from an energetic and entertaining 20 minutes to a full-depth 60-minute masterclass. With the addition of a further workshop and continued, ongoing support available from Paul beyond your event, you can be sure that WOW Customer Service and Experience will transform the way you serve your customers and clients
- Creating Peak Sales Performance
- 5 Steps To Be At Your Selling Best
- 10 Steps To Sales Distress, Avoiding The Pitfalls & Perils
- Creating A Sales Winning Experience & Maximising The Impact Of Customer Interaction
- The Sales Banana – The Secrets Of The Sales System
- Speaking The Customers Language
- 5 Steps To Close More Sales & Deals
"Paul was very professional and he had tailored the speech to the audience. He had certainly listened to our brief and interpreted it very well"
Sarah Howarth - The Camping & Caravanning Club
"Myself and the directors felt you were highly motivating. We received great feedback from team members after the conference explaining they had taken a lot away from your presentation"
Angharad Trueman – Chief Executive CGT Lettings
"I've seen motivational speakers who talk well but really don't research your market and as such the take home messages don't work. Paul is different what he told us works!"
Dr Scott Mackie - Chairman Scottish Optical Conference
"His understanding of what motivates people and how to encourage them to reach higher goals is extraordinary"
Paul Surridge - Chief Executive Sight Care Group
"With energy, humour and inspirational words Paul captivated the room and left the audience buzzing."
Nick Looby ,Feet On The Ground Training
"Paul Wearmouth’s understanding of what motivates people and how to encourage them to reach higher goals is extraordinary."
Chief Executive Sight Care Group
"Paul Weamouth was selected by the ISMM both for his professional delivery and for his practical and effective sales content. He delivered an excellent presentation to ISMM members."
Institute Of Sales And Marketing Management
Paul Wearmouth News
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