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Your Key to Booking the Most Impactful Customer Experience Speakers

Business always has and always will be competitive, and customer experience (CX) is one of the most important factors in staying ahead of competition. Businesses that prioritise exceptional customer experiences win loyalty, drive growth, and leave the competition in the dust. But how do you ensure your customer experience strategy stays ahead of the curve?

This blog post explores our top Customer Experience Keynote Speakers and equips you with the knowledge to find the perfect speaker to transform your event. We’ll also explore why The Speakers Agency is your ideal partner in elevating your customer experience journey.

Top Customer Experience Keynote Speakers for 2024

The Speakers Agency is proud to represent a roster of exceptional Customer Experience Keynote Speakers. Here are some of our favourites:

  • Andrew McMillan is an engaging speaker and author, known for his expertise in customer service excellence and building strong client relationships.
  • Dr. Dave Bryon is the former Managing Director of low-cost airline bmibaby. Light-hearted and funny, he inspires audiences to embrace disruptive technologies and create future-proof customer experiences.
  • Geoff Ramm is a renowned authority on customer loyalty, helping businesses develop winning customer retention strategies with his ‘Celebrity Service’ approach.
  • Marc Gordon is a customer experience architect, guiding organisations on designing exceptional customer journeys across all touchpoints.
  • Nick Wheeler is the founder of Charles Tyrwhitt company and shirt brand. Charles Tyrwhitt’s mission today remains true to Nick’s founding principles – to provide quality and value, and to deliver them to the customer with a passion for customer service that surpasses all competition.
  • Paul Wearmouth is a customer experience transformation expert, helping businesses bridge the gap between strategy and execution.
  • Stephen Attenborough leads on all commercial activities for Richard Branson’s Virgin Galactic. He assumed the new role of Chief Customer Officer in 2021 in preparation for the start and growth of commercial operations. Stephen is now responsible for the customer journey from sales through to the alumni community.
  • Clare Bailey is a passionate advocate for employee experience and customer service, highlighting the crucial link between happy employees and satisfied customers.
  • Baroness Karren Brady is a world-renowned business leader and entrepreneur, sharing insights on building resilience and navigating challenges to deliver exceptional customer service.

The Importance of Customer Experience in Today's Business Landscape

The digital age has empowered customers like never before. With a world of options at their fingertips, customer loyalty hinges on exceptional experiences.

Studies consistently show that businesses with a focus on customer experience outperform competitors in terms of revenue growth and profitability. Satisfied customers become loyal brand advocates, and there’s no better way to drive organic growth and establish a stronger market position.

Furthermore, Customer expectations have soared in the digital age. Today’s customers crave personalised interactions, seamless experiences, and a sense of brand connection. Therefore, businesses must strive to deliver experiences that not only meet these expectations, but exceed them.

How to Choose the Right Customer Experience Keynote Speaker

A captivating Customer Experience Keynote Speaker can be the game-changer your event needs. To find the perfect fit, look for speakers who stay ahead of the curve, addressing the latest trends and challenges in customer experience. The ideal speaker will not only inspire your audience but also equip them with actionable strategies to tackle these challenges.

We would also advise choosing a speaker who can weave impactful stories that illustrate the importance of CX and inspire action. Real-world examples and case studies can make complex topics relatable and leave a lasting impression.

The Role of Keynote Speakers in Shaping Customer Experience Strategies

Geoff Ramm, Customer Experience SpeakerThe right Customer Experience Keynote Speaker can play a pivotal role in shaping your organisation’s CX strategy.

Our renowned Customer Experience guru Geoff Ramm is a prime example of this. After delivering a talk to Tesco Mobile, the high street brand leaders Net Promoter Score increased by an incredible 1.8 within just weeks of the event.

Similarly, one of Geoff’s keynote speeches inspired English Language Centres to add a twist to their Customer Service strategy called ‘Orange Carpet Service.’ After launching this, they went on to win a UK Customer Experience Award for Design and Improvement.

Essentially, a powerful keynote address can energise your team and foster a customer-centric culture.

Why Choose The Speakers Agency

After two decades in business supplying speakers to events, we like to think we too know a fair bit about Customer Service and happy clients.

The Speakers Agency goes beyond simply connecting you with a speaker. We become your partner in delivering a successful event from the point of enquiry to execution and post-event support.

We offer a personalised matching process, where we take the time to understand your specific needs and recommend speakers who perfectly align with your event’s theme and audience. We delve into the goals of your event, your target audience, and your budget to ensure the chosen speaker resonates with everyone involved.

Call us on +44(0)1332 810481 or email enquiries@thespeakersagency.com to see how our roster of Customer Experience Keynote Speakers can bring your brand, and its customers, to life.

FAQs for Customer Experience Speakers

What is a Customer Experience keynote speaker, and why are they valuable for events?

A Customer Experience (CX) keynote speaker is an expert who delivers inspiring and informative presentations on the art of creating exceptional customer interactions. They share proven strategies, industry insights, and captivating stories to show how prioritising customer experience can fuel business growth and brand loyalty.

How can a Customer Experience keynote speaker impact my company culture?

A CX keynote speaker can inspire employees to Embrace customer focus, boost employee engagement and align company vision to solidify customer experience as a core value for the entire organisation.

What types of events are best suited for a Customer Experience keynote?

CX keynotes are a perfect fit for various events, including Customer service conferences, Sales meetings, product launches, Leadership retreats and Internal company events.

What are some measurable benefits of hiring a Customer Experience keynote speaker?

The impact of a CX keynote can be measured through:

  • Increased customer satisfaction scores
  • Improved employee engagement metrics
  • Enhanced brand reputation
  • Increased sales and customer lifetime value
How does a Customer Experience keynote speaker differ from other motivational or business speakers?

While motivational business speakers can be energising, CX keynotes offer specific and actionable strategies for enhancing customer experiences. They delve into industry trends, customer psychology, and practical techniques for building customer loyalty.

How does a Customer Experience keynote speaker differ from other motivational or business speakers?

While motivational business speakers can be energising, CX keynotes offer specific and actionable strategies for enhancing customer experiences. They delve into industry trends, customer psychology, and practical techniques for building customer loyalty.

How far in advance do I need to book a Customer Experience keynote speaker?

Popular speakers can get booked months in advance, especially for major events. It’s advisable to start your search 3-6 months before your event to secure your preferred speaker.

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