Speaker / Host
Clare Bailey, AKA The Retail Champion, is one of the most well-known and respected retail and customer service experts in the UK. She is also a leading expert in consumer trends including shopper behaviour. An outstanding speaker and event host, panel curator and conference chair, Clare is a walking encyclopaedia of everything retail. Furthermore, she is high street campaigner, micro business champion, published author and regular media contributor.
About Clare Bailey
Clare Bailey is committed to the success and sustainability of consumer facing businesses and their supply chains. Born into a family of retailers and entrepreneurs, she is passionate about retail and business: it is in her blood. Gaining her working experience whilst employed by large organisations such as McDonalds and M&S, Clare’s impressive knowledge means that today all the big companies book her. They include Amazon, SAP, NFY Mutual, Groupon and 02.
Clare Bailey considers herself to be a business engineer. Someone who leverages data and information to enable business owners to make informed decisions. She helps them in designing the most suitable processes and systems to transform their businesses into scalable, saleable enterprises.
Her brand portfolio includes The Retail Champion, The Retail Conference, the Future High Street Summit and the Support for Independent Retail campaign.
In 2014, Clare became the Chairman of Sleaford Town Team, a voluntary role which utilised all her knowledge and expertise from her work with high streets and independent retailers and put this into practice in her local community.
She is an active associate member of the British Independent Retailers Association and Head Roadie for Retail and Consumer-Facing Brands with Enterprise Rockers. In addition, she has also been recognised as a real-life entrepreneur champion with the Federation of Small Businesses.
Her background in several senior retail roles alongside her experience in running her own brands has led her to become an expert in business and retail management. By consistently keeping up with business and technological advances, she understands consumer behaviour and what can make or break a retail venture.
The author of The Retail Champion: 10 Steps to Retail Success, published by Kogan Page in July 2012 Clare then wrote How to Sell to Retail: The Secrets of Getting Your Product to Market in February 2013.
Working hand in hand with that, she frequently contributes articles, columns and opinion pieces to B2B publications, offering advice and ideas to retailers who are struggling in tough trading conditions.
As well as delivering keynote speeches, providing webinars and hosting her own events, she’s a regular on Good Morning Britain, BBC Breakfast, Sky News, Bloomberg amongst others. She also participates in discussions on local and national radio stations, speaking on myriad retail and consumer issues, statistics and newly released data and results.
Clare Bailey commitments also include her continued support for the Retail Trust and its ReWork programme. From 2007 to 2009 (when it was unfortunately disbanded), she was a Spark ambassador, encouraging more female entrepreneurs, as well as leading the Make Your Mark in Retail campaign.
Retail Strategy – How developments in technology, consumer behaviour and the wider market influence retail businesses, and, what can retailers do about it.
Retail Planning – Price Elasticity, Range and Space, Product assortment, Merchandise Management, Visual merchandising, Supply Chain management.
Retail Operations – Multi-channel retailing, Store management, E-commerce, Fulfilment, customer service.
How to leverage social Media for business (B2B or B2C focused) – calling on her own practical expertise and real life case studies as well as sharing examples of what works best for retailers.
How to make best use of the internet to market your retail business.
Women in Business – As a full time working mother of 2 juggling running a handful of successful businesses, Clare Rayner is ideally placed to speak about her story, highs and lows, and share some of her own experiences.
Entrepreneurialism – Having left “corporate life” and been behind the creation and development of several successful brands, Clare Rayner can share her thoughts on making the choice between employment and entrepreneurialism, and, some practical advice too!
In addition a number of these topics can be delivered as more practical, hands on workshops.
"Clare is massively energetic and focused women who delivered quality training to a range of abilities with ease. I wouldn't hesitate to recommend Clare; I came away with a wealth of knowledge in a few short hours.' Top qualities: Personable, Expert, On Time."
Lulu & Lush
"Having recently attended 2 workshops led by Clare for Nottingham Trent University's Future Factory, I would highly recommend her work. She clearly has a deep grasp of her field and presents with a real enthusiasm for her topics. The workshops were insightful and well structured and have led us to implement important changes in our own organisations.' Top qualities: Personable, Expert, Creative."
Independent Restaurateur and Future Factory Attendee
"All Hail the New Mary, Queen of Shops! I spent an hour with Clare 1-2-1 and it's by far the most useful 60 minutes I've spent since opening my shoe shop 3 years ago. Clare has a wealth of experience and expertise with many of the top retailers in the country, but what makes her unique is her ability to translate what they do into a plan that works for small and medium sized retailers. I've now signed up to work with Clare on a regular basis as I believe that with her help I'll be able to rapidly expand my business. HIGHLY RECOMMENDED!' Top qualities: Great Results, Expert, Creative."
Independent Shoe Retailer
"I've invited Clare several times to be a live guest on BBC TV news, talking about various aspects of retailing. Here's the thing - I found Clare "blind" as I was looking for an expert in her field, did some web research, and called her up. I didn't need to call anyone else - Clare impressed me straight away as someone who knew what she was talking about, and had a gift of being able to put that forward in a very accessible way. Essentially, if I want to talk to someone who knows about how things are sold and why - Clare's the person I call."
"I attended a keynote presentation delivered by Clare at a business expo. It was highly informative and inspiring and Clare shared real insights with her audience. Not to be missed!"
Independent editor and copywriter
"Clare was a guest speaker at a recent event hosted by the Milton Keynes & North Buckinghamshire Chamber of Commerce. Clare was very inspiring and professional, with a very friendly, natural flair. She was very knowledgeable on the subject and gave some good tips to the 40+ attendees. We would definitely consider booking another event with Clare.' Top qualities: Personable, Expert, High Integrity."
MK&NB Chamber of Commerce
"Clare delivered an insightful workshop in partnership with Retail Trust. Clare demonstrated incredible organisation and communication skills, and a deep and professional knowledge. I would highly recommend her as a speaker.' Top qualities: Great Results, Expert, On Time."
Retail Strategy expert and Retail Trust Rework programme delegate
"We were lucky enough to engage Clare to headline the Charity Retail Conference in 2016. She did a fabulous job for us; she has an engaging and lively speaking style and the feedback from the audience was superb. She is immensely knowledgeable about her subject – and will take a brief as well!"
"Clare is one of the best connected people in UK retail and we have had the fortune to work together in a number of contexts, most recently, seeing her in action running a brilliant Masterclass for the Retail Trust Rework (resolving redundancy) programme. She is authoritative, engaging and energetic and brings a huge amount of experience and enthusiasm to everything she does."
Mile One Limited