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Speaker / Host

Kate Hardcastle

Kate Hardcastle is a highly regarded and respected international retail and commercial expert. She is also and impressive speaker and popular media contributor. Kate speaks at events across industries including travel, spa, interiors, and retail. Furthermore she has spoken across the world including the USA, UAE, Australia & New Zealand, Pan Europe, China & India.


About Kate Hardcastle

An award-winning businesswoman with over 20 years of retail experience Kate Hardcastle has a no-nonsense, warm approach. Highly respected Kate has spoken alongside world-renowned names, such as Bill Clinton  In addition she has worked with international brands such as McDonald’s and Google. In much demand as a consultant, she advises household names to help them reach more customers, transform the customer experience, and become more successful. Kate is also a champion for women in business, sports & media.


Kate is known for her determination to transform the customer experience in the UK and beyond. She is often referred to as the “Queen of customer service”. This is because central to her belief  is how the retail sector can engage with consumers.  A consumer champion who listens and translates consumer needs, she has worked with major household brands. These include Silentnight, and in 2011 she established the Customer at the Heart Awards, rewarding great customer service.

Adept at working in the independent sector or with multi-nationals, Kate has combined a “back to basics” pragmatic approach with a career built on helping brands expand and raise their profile.

One of Kate’s most well-known seminars explores the practice of Retail Theatre.

Delivered around the globe it provides advice to retailers and businesses on using the five senses to entice consumers and increase footfall and profitability.

Kate’s career highs include Business Founder at IWP, General Manager at Halo Intl, Marketing Chief at Silentnight. Furthermore her impressive expertise covers consumer Insight, Brand, Marketing and Communications & Retail.  She is a regular contributor and industry commentator to Sky News, BBC as well as many prevalent trade publications. She is also Patron of a district of the RSPCA, Founder and Chairwoman of The Charity Dreamgirls. In addition she is the Founding Partner of business transformation organisation Insight with Passion.

Booking Information

Kate Hardcastle News

May 23, 2022

Top 10 Keynote Speaking Topics of 2022

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