Speaker | Host
Speaker and popular media contributor Kate Hardcastle is a highly regarded and respected international retail and commercial expert. An award-winning businesswoman she has over 20 years of retail experience and she is much in demand as a consultant advising household names to help them reach more customers, transform the customer experience, and become more successful. Kate speaks at events across industries including travel, spa, interiors, and retail.
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Read more about Kate Hardcastle
Kate is known for her determination to transform the customer experience in the UK and beyond. She is often referred to as the “Queen of customer service” as it is central to her belief of how the retail sector can engage with consumers. A consumer champion who listens and translates consumer needs she has worked with major household brands including Silentnight, and in 2011 established the Customer at the Heart Awards, rewarding great customer service.
Adept at working in the independent sector or with multi-nationals, Kate has combined a “back to basics” pragmatic approach with a career built on helping brands expand and raise their profile.
One of Kate’s most well-known seminars explores the practice of Retail Theatre. Delivered around the globe it provides advice to retailers and businesses on using the five senses to entice consumers and increase footfall and profitability.
Kate Hardcastle has a no-nonsense, warm approach that has seen her speak alongside world-renowned names, such as Bill Clinton and brands such as McDonald's and Google. She speaks around the world on her topics of expertise and is a champion for women in business, sports & media. She has spoken across the world including the USA, UAE, Australia & New Zealand, Pan Europe, China & India,
Kate's career highs include Business Founder at IWP, General Manager at Halo Intl, Marketing Chief at Silentnight and her impressive expertise covers consumer Insight, Brand, Marketing and Communications & Retail She is a regular contributor and industry commentator to Sky News, BBC as well as many prevalent trade publications. She is also Patron of a district of the RSPCA, Founder and Chairwoman of The Charity Dreamgirls and Founding Partner of business transformation organisation Insight with Passion.