Martin Newman
Authority on Customer Centricity, Consumer Experience, and Retail Innovation
*Fees are a guide only. Exact cost will be dependent on requirements and are subject to change.
About Martin Newman
Throughout his career, Martin has transformed multichannel operations for some of the world’s best-known retail brands, including Burberry, Ted Baker, Harrods and Intersport. His leadership has helped shape the retail landscape through innovation, operational excellence and a consistent focus on the customer.
Martin also founded the global e-commerce consultancy Practicology, which he grew into a 100-person business operating across multiple continents before successfully selling it in 2018.
Alongside his speaking and consultancy work, Martin has held board advisory positions with organisations including Scout Store, Clearpay, The Mayborn Group and Wiggle, providing strategic guidance informed by his extensive commercial and customer experience.
To book Keynote Speaker Martin Newman, contact the Speakers Agency on +44(0)1332 810481 or email enquiries@thespeakersagency.com
- Customer Experience Excellence
- Customer Centricity
- Consumer Behaviour
- Customer Engagement
- Customer Service
- Employee Engagement
- Innovation
- The Future of Retail
- Building a Customer-First Culture
- Omnichannel Strategy
- Leadership in a Digital Age
- Sustainable Business Practices in Retail
- Purpose-Driven Business Strategy
Client Feedback
"Whilst some people struggle to have an impact on screen, Martin's virtual keynote presentation was fun, engaging and incredibly thought-provoking. Our audience valued his real, practical advice backed by hot-off-the-press research and data. At a time when businesses need to truly wow their customers, I would recommend Martin to speak at any event - either live or online."
Family Business Place
"A veteran of the retail landscape, his passion to do right by the customer is inspirational and his thought leadership in this area will undoubtedly pave the way for companies and retailers to truly understand ‘how’ to be Customer First and sustain their long term business profitability."
eCommerce Director, Revolution Beauty
"Martin is the most dedicated customer focused professional I know. A man with a mission his energy is infectious. Martin is a consummate professional, motivational leader, market visionary and true customer champion."
eCommerce Director, Revolution Beauty
"Martin’s knowledge and experience in the retail space makes him a thought leader. His business knowledge and professional delivery style made the event a winner."
Mark Fenton Itau
"Martin joined our management team last week for our annual two day strategy review. He is truly an expert on customer centricity in a multichannel environment. He stretched us and challenged us through engaging presentations as well as helped us articulate key strategies with a focus on digital and customer centricity."
CEO and Managing Director, Kathmandu
"A leader who is able to engineer the most complex business plans through putting the customer right into the centre of them and help organisations build a customer first culture and business models. If you are looking to build a sustainable business that is future proof ready, designed for the customer of today and tomorrow, Martin is unquestionably the man you want with you every step of the way!"
Digital Retailing, Al-Futtaim
"The first word that comes to mind when I think of Martin – Inspirational! He is a leader who personifies customer centricity and is able to articulate it in practical, common sense ways that very few people are able to, yet everyone who interacts with him can easily digest."
Digital Retailing, Al-Futtaim
