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Jane Hawkes

Jane Hawkes aka Lady Janey is the Queen of Customer Service and a leading Consumer Champion. With over 20 years experience on both sides of the counter, Jane works proudly with companies to encourage the highest standards of Customer Service in the UK. Highly passionate about her area of expertise, Jane consistently provides valued advice and recommendations as an outstanding customer service consultant.


About Jane Hawkes

In 2018, Jane founded the award winning consumer and personal finance blog Lady Janey which covers a wide range of topics and provides essential consumer advice to customers. Jane is well versed at how best to deal with complaints and evaluate levels of customer service with her unique concept of ‘Selfie Shopping.’  On a daily basis Jane helps businesses to increase sales and retain and gain customers through deep dives of the customer service experience. Her thorough, diligent and professional approach is second to none.

In addition to freelancing for local BBC Radio and being a presenter on Dean Radio which serves the Forest of Dean, Jane is the go to consumer champion specialising in travel for radio stations nationwide.

Jane is a regular on our TV screens with appearances on the BBC, ITV, GMB and Channel 5 to her credit. Jane is also a regular contributor to customer service and travel articles with a number of bylines in leading publications such as the Daily Mirror, Take a Break magazine and the Daily Express.

Jane is also a published author and her book ‘Are You Being Served?’ described as a “delightful and insightful” insight into the world of Customer Service with a foreword by Lorraine Kelly CBE.

Jane is highly sought after as a revered speaker with a catalogue of achievements under her belt to validate her expertise. Confident, refreshing and engaging Jane’s personality shines through absolutely everything she does. Every presentation is tailored to meet the individual needs of the client and is delivered in her own inimitable style making her the number one choice as a keynote speaker in her field.

To book Jane Hawkes, contact The Speakers Agency on +44(0)1332 810481 or email

Booking Information


"Jane Hawkes aka Lady Janey is an expert in her field of customer service and would be an asset to any event as a speaker."

Lorraine Kelly CBE

"As an industry, bathroom manufacturers are a few steps removed from end consumers due to the structure of home improvement supply chains. We wanted to bring end users closer, and Jane certainly provided our annual conference with a vivid picture of the impact of supply chain disruption on consumers. She was forthright in conveying consumer’s expectations, as well as articulating what differentiates poor from adequate to excellent public service. BMA looks forward to working with Jane again in the future."

CEO, Bathroom Manufacturers Association

"Janey joined the Gloucestershire Business Professionals as a guest speaker. Her insight into customer service to retain and ensure new clients within your business was outstanding. Janey’s knowledge and expertise is superb. We would highly recommend her services."

Gloucestershire Business Professionals Network & Heart Heroes

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