Speaker
Paul Wearmouth is one of the UK’s leading Customer Service and Experience speakers. He shares his exciting and innovative ways to deliver a new level of Customer Service and Experience.
Expertise
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Read more about Paul Wearmouth
Paul Wearmouth knows that the only way to attract and hold more customers and stand out from the ocean of competition is to offer them a world-class Customer Experience. Furthermore he knows they must deliver a level of Customer Service that the competition simply can’t reach.
As a leading authority on Customer Service and Experience, Paul draws on over 20 years of direct customer and client service. Working in a host of different sales and service arenas, Paul has lead and developed his teams to delight their customers. As a result they go on to deliver a sales winning Customer Experience during all sorts of trading climates.
He shares that “delivering 5 Star Service is no longer enough” and that “price and product alone do not keep customers loyal”. It’s now about real human interaction, support and a level of care that inspires customers to do business with us.
Empowering Your Teams
Paul demonstrates how empowering your team with a new customer promise. In addition, he highlights how arming them with the skills and strengths is what is needed to deliver a super service. With extensive sales and service experience, Paul shows you how to be the business of choice by sharing his ideas and techniques to wow your customers. He speaks with genuine love and passion for his subject. Above all he inspires businesses and brands alike to think differently about the service and experience that they provide their customers.
Combining energy, humour and authority, Paul inspires and challenges your audience. Moreover, he helps them liberate their untapped service potential and generate new and exciting ideas. These they can take away and implement with immediate effect.
Paul’s onstage presence makes people sit up and listen. His real-life examples and original content will have your audience fixed on how they can take their customer service and experience to an impressive new level.
Speech titles
How to dramatically improve your Customer Service
Paul reveals his winning formula for delivering a level of Customer Service that your competition can’t reach! By using real examples to inspire delegates to generate new and exciting ways to serve their customers.
How to dramatically improve your Customer Experience
Paul shares that “Experience is Everything!” From selecting the experience you want to give through to how to use it to inspire your customers to buy.
Testimonials
“Paul was very professional and he had tailored the speech to the audience. He had certainly listened to our brief and interpreted it very well”
Sarah Howarth - The Camping & Caravanning Club
“Myself and the directors felt you were highly motivating. We received great feedback from team members after the conference explaining they had taken a lot away from your presentation”
Angharad Trueman – Chief Executive CGT Lettings
“I've seen motivational speakers who talk well but really don't research your market and as such the take home messages don't work. Paul is different what he told us works!”
Dr Scott Mackie - Chairman Scottish Optical Conference
“His understanding of what motivates people and how to encourage them to reach higher goals is extraordinary”
Paul Surridge - Chief Executive Sight Care Group
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