Clare Bailey, formerly known as Clare Rayner, AKA The Retail Champion, is one of the most well-known and respected retail and customer service experts in the UK. She is a champion for the continued success and sustainability of smaller, independent retailers and suppliers to retail. A child born into a family of retailers and entrepreneurs, she is passionate about retail and business: it is in her blood.
"Clare is massively energetic and focused women who delivered quality training to a range of abilities with ease. I wouldn't hesitate to recommend Clare; I came away with a wealth of knowledge in a few short hours.' Top qualities: Personable, Expert, On Time."
Lulu & Lush
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Read more about Clare Bailey
Clare Bailey is a business owner, retail, customer service and consumer expert, high street campaigner, micro business champion, published author, professional speaker and regular media contributor – all while juggling a home life with her husband, two kids and two cats!
She considers herself a business engineer – leveraging data and information to enable business owners to make informed decisions and to aid them in designing the most suitable processes and systems to transform their businesses into scalable, saleable enterprises.
Her brand portfolio includes The Retail Champion, The Retail Conference, the Future High Street Summit and the Support for Independent Retail campaign. She's also a non-executive director of several businesses including e-mphasis Internet Marketing and Beed Virtual Assistant Services. In 2014, Clare became the Chairman of Sleaford Town Team, a voluntary role which utilised all her knowledge and expertise from her work with high streets and independent retailers and put this into practice in her local community.
Clare Bailey is an active associate member of the British Independent Retailers Association and Head Roadie for Retail and Consumer-Facing Brands with Enterprise Rockers, and she's also been recognised as a real-life entrepreneur champion with the Federation of Small Businesses.
Her background in several senior retail roles alongside her experience in running her own brands has led her to become an expert in business and retail management. By consistently keeping up with business and technological advances, she understands consumer behaviour and what can make or break a retail venture.
Clare Bailey also the proud author of The Retail Champion: 10 Steps to Retail Success, published by Kogan Page in July 2012. This was shortly followed by How to Sell to Retail: The Secrets of Getting Your Product to Market in February 2013. Working hand in hand with that, she frequently contribute articles, columns and opinion pieces to B2B publications, offering advice and ideas to retailers who are struggling in tough trading conditions.
In terms of Clare's speaking engagements, as well as speaking at and hosting her own events, she's often invited to join Good Morning Britain, BBC Breakfast, Sky News, Bloomberg and a range of others. She also participates in discussions on local and national radio stations, speaking on myriad retail and consumer issues, statistics and newly released data and results.
Clare Bailey commitments also include her continued support for the Retail Trust and its ReWork programme. From 2007 to 2009 (when it was unfortunately disbanded), she was a Spark ambassador, encouraging more female entrepreneurs, as well as leading the Make Your Mark in Retail campaign.
Retail Strategy – How developments in technology, consumer behaviour and the wider market influence retail businesses, and, what can retailers do about it.
Retail Planning – Price Elasticity, Range and Space, Product assortment, Merchandise Management, Visual merchandising, Supply Chain management.
Retail Operations – Multi-channel retailing, Store management, E-commerce, Fulfilment, customer service.
How to leverage social Media for business (B2B or B2C focused) – calling on her own practical expertise and real life case studies as well as sharing examples of what works best for retailers.
How to make best use of the internet to market your retail business.
Women in Business – As a full time working mother of 2 juggling running a handful of successful businesses, Clare Rayner is ideally placed to speak about her story, highs and lows, and share some of her own experiences.
Entrepreneurialism - Having left “corporate life” and been behind the creation and development of several successful brands, Clare Rayner can share her thoughts on making the choice between employment and entrepreneurialism, and, some practical advice too!
In addition a number of these topics can be delivered as more practical, hands on workshops.